A culture that promotes innovative and creative ways of incorporating dignity and respect into all aspects of people’s lives.
This residential care service encourages both residents, families and staff to speak up to continually improve the home. To promote residents’ self-esteem and confidence, the home finds ways of ensuring residents can live life to the full by helping them do things they want to do. For example, it will enable residents who like dogs to walk dogs, residents who like to help cook and make tea to do so. Staff support residents to feel valued, important and individual.
A team was set up to support a service user with learning disabilities to move from a residential care setting, where he had lived for 20 years, into a bungalow. The team advocated on his behalf for rehousing and made sure the new accommodation met his needs and was decorated in a way which was to his liking; some staff gave up their weekends to help decorate his new home. The move had given the service user independence, choice and control and had been a catalyst for change to his whole life.
Judges found numerous examples of how this care agency promotes its service users’ dignity and respect. Letters and email from clients outlined how they felt about the service they were receiving which was delivered with dignity and respect. One relative said: “I heard my father sing when the carers left. There is a wonderful dialogue between them. The carer makes such a lovely effort to find areas of conversation that interests him.”
An approach to nutrition and hydration that is thoughtful, innovative and achieves positive outcomes for all. Entrants demonstrate they provide food in a way that is interesting, and they respond well to the needs, likes and dislikes of their customers. They have imaginative approaches to encouraging good nutrition and hydration.
This is a day service for adults with learning disabilities in Lowestoft. It is an innovative concept that supports people with learning disabilities to not only learn about nutrition and healthy eating but also provides a healthy eating venue for locals. The café provides catering services for the community centre and library. Service users are all trained to be baristas and work, on rotation, in the kitchen and front of house serving the public.
This is a residential home for adults with mental health conditions and learning disabilities. This service came across to judges as a home-from-home where residents are supported to be fully engaged in their own nutrition and food choices. Staff and residents sometimes shop together when additional food items are needed.
A nursing home for adults, this residential home clearly puts nutrition and the dining experience at the heart for their care provision. The passion of all staff came across very strongly to the judges. A range of diets are catered for, particularly for those with swallowing problems.
A positive approach to end of life planning that recognises the wishes of the individual
A service that clearly recognises the importance of occupational therapy in end of life care. Employing a full time occupational therapist is unique in this area. The culture is that every contact with a client should be positive, and staff are instilled with the principle that enabling people to have the best end of life they can is a privilege.
A non-profit organisation which supports the education and care of local people. Judges said it demonstrated a holistic approach to end of life care which recognised the difference between planning and the final days of life. Staff were all passionate about delivering end of life care.
The care home has produced a booklet that it gives to families to help them understand the often- confusing processes involved when someone dies. Staff appreciate using this booklet as a discussion point with bereaved relatives.
Leaders who are inspiring and motivational, demonstrating honesty and good communication skills so staff feel supported and empowered.
Lorraine was nominated by her team one of whom said that working at Clarke Care, a domiciliary care service, was “another world” compared to other companies she had worked for. Staff said that Lorraine acknowledged and thanked them for their hard work, fully supported them to achieve and lead by example. The judges said she showed a forward-thinking approach and a commitment to high quality care that she goes on to imbue in those who work for her.
Helen was nominated by her team at this residential home for adults with mental health conditions and learning disabilities who said that she “has an incredibly calm, can-do manner”. They also said she “allows people to make decisions and has a no-blame culture”. The judges said that Helen has a clear commitment to supporting and developing her staff and ensuring they are truly involved in the overall strategy and decision-making at the home.
Cheryl was nominated by her team and by the owner of the company at this domiciliary care service. One member of her team said: “It is a privilege to work for her, she teaches us so much and supports us… growing people is a skill that she has” another said, “her passion and commitment to the job is admirable… she is kind, caring and professional at all times”. The judges said she was a leader with a real commitment to continuing development, who has created an inspiring culture.
An organisation/service which has a positive and proven approach to using a range of activities creatively to achieve positive outcomes.
Person-centred planning is at the heart of this setting, utilising resident’s life stories as a starting point. One service user used to be a caretaker, so the home has created an area with lots of keys and locks he uses every night and morning. Another room-bound service user had been a chef, so the setting purchased a mini oven to set up in his room to teach others how to cook.
This theatre group, a day service for adults with learning disabilities, is a fantastic concept which provides a unique service and innovative opportunities for the group’s members. It holds drama workshops two days a week in a working theatre and delivers four annual shows. Last year BBC Look East filmed the group rehearsing and followed one of the actors throughout his day
This residential home impressed the judges with its embracing of the Eden Alternative which is a philosophy creating a vibrant home-from-home, aimed at eradicating loneliness and boredom in older people. The engagement with the wider community was impressive. For example, a mother and toddler group visit resulted in improved physical ability for a lady with a shoulder problem after playing ‘Incy Wincey Spider’ with the toddlers.
Training offered is underpinned by a good understanding and implementation of individual learning styles and varying outcomes. There is also evidence of good use of current practice and thinking.
This national, live-in care service, with its head office in Saxmundham, is innovative and continually striving for improvement. Training is at the heart of the company and individual achievement is encouraged. Innovative training methods are used, such as dementia simulation, music and dance. Clients are encouraged to have input into the development and delivery of training.
This domiciliary care service shows a very person-centred approach to training and delivers it in a holistic way, considering people’s different learning styles. Training is clearly the bedrock of the service and is highly valued and runs throughout the company.
This organisation, which provides a range of services across Suffolk for adults, shows a rigorous and high-quality approach to training. Training is embedded through the organisation and staff are encouraged to self-audit to identify training gaps. Great emphasis is placed on identifying learning styles and adapting training accordingly.
Those living with dementia are supported to spend their daily lives in meaningful ways and there is a demonstration of an understanding of their individual needs, empathy and compassion. This can be a group setting such as a care home, or on an individual client basis such as domiciliary care delivery/ day service.
This nursing home for adults showed it works in a holistic way, with all staff understanding the needs of those with dementia and encouraged to innovate. There is a “happy hour” each day where all staff (including non-care staff caretakers, cooks etc) come into the dining room to eat with residents. The home has been designed with a community village feel and there is a dressing up area, a pub, a nursery and a work tool area.
This domiciliary care service showed an excellent level of dementia knowledge throughout the staff team which stemmed from the delivery of good quality training and the expertise of senior staff. This runs through the service and into the wider community, where strong links have been developed.
This innovative project has brought about awareness of dementia not only within the ward but across the whole hospital, which has made a difference to patients’ experience. In addition, the coverage of this project in the press and through social media has raised awareness in the wider community. The introduction of a “memory wall” enables a starting point for conversations to be had with patients with dementia. The team who implemented this showed a great deal of vision and commitment to it.
The placement is one which provides real opportunities for the development of students and the outcomes of the service, as well as the individual.
The judges said this nursing home for adults works in a multi-disciplinary way, and the diversity of placements offered an amazing opportunity to students to learn both holistically and with their peers. There was a great emphasis on encouraging students to self-research, focusing on students’ own research to improve clients’ lives.
The judges said that this organisation, which provides a range of services for adults across Suffolk, showed a true commitment to supporting and developing the future workforce through apprenticeships. Students undertaking apprenticeships had an amazingly varied experience working in different parts of the organisation, and they were supported throughout by the existing team members and mentors.
The judges said that this independent social work company offered innovative placements where students got a hands-on, real life experience of supporting clients. Through being given the responsibility for cases, students can gain experience and increase in confidence.
The service has delivered care and support over and above what would usually be expected, and has made positive contribution in supporting service users’ lives.
This domiciliary care service has a mission to overturn the stereotypical view of care services and deliver exceptional quality care, which runs throughout all it does. Staff are well trained and supported and clients’ needs are at the heart of the work they do. The company works closely with other care services in the area to develop and provide a holistic care service to their clients.
This organisation provides a myriad of services for adults across Suffolk yet their overarching direction of first and foremost delivering high quality person-centred services, runs through all of them. The judges said they showed a pro-active response to change and a commitment to their clients’ best interests through their customer service charter.
This residential home for adults with mental health conditions and learning disabilities showed an emphasis on values and showed a very solid, well-run and person-centred approach to the delivery of care to clients. The service has a commitment to continuous improvement which regularly seeks clients’ views. The home has created a family feel for the residents and has a warm and friendly person-centred culture where residents are supported to achieve personal goals through the positive management of risk.
A service user / relative nominated award. This category is designed to provide an opportunity for the recognition of an individual or organisation that has made a significant contribution to the sector or a team, or to one person, that has not been recognised elsewhere. Entrants to this award have been nominated by others, such as clients or families.
Alexandra was nominated by the mother of client for whom Alexandra is key worker. She said that Alexandra fully understands her son’s physical limitations and designs, and constructs daily activities that she supports him to take part in. She went on to say: “The level of care Alexandra provides matches the level provided by my husband and I”. This is a supported living service for people with learning disabilities and complex needs.
This day service for people with dementia was nominated by two people who have relatives that attend the dementia hub. They said that the service was “unique” and described how it provides “enjoyable situations” for the service users but also “makes people feel at home by dishing up nice meals”. In addition, the service was described as having “warmth and an amazing happy atmosphere…the staff have a wonderful attitude towards the people they care for”.
Karen was nominated by the relative of a client she cares for. Karen was described as “such a caring and supportive person who respects and loves (the client) like a dear friend. They said that Karen goes above and beyond to support their relative to attend events, pick up shopping, collect medication and that she always notices if there has been a change in their relative’s condition, and that she always has the time for conversation. Karen was described as “one in a million”. This is a national domiciliary care company covering Suffolk,
Melvin was nominated by the staff team at one of the residential care homes where he works. Melvin is the caretaker for the company and was described as their very own “super-hero”. They said: “Melvin makes residents smile” and male residents enjoy talking to him about the work he is doing, often offering him their advice. Melvin takes great care to ensure resident’s rooms are exactly the way they wish them to be, and that no job is too big or too small.