The 2017 Suffolk Care Awards Winners

Promoting Dignity and Respect in Everyday Life

This award has been kindly sponsored by

Suffolk County Council

Overarching principle – There is a culture that promotes innovative and creative ways of incorporating dignity and respect into all aspects of people’s lives.

WINNER

Leading Lives, Stowmarket

A team was set up to support a service user with learning disabilities to move from a residential care setting, where he had lived for 20 years, into a bungalow. The team advocated on his behalf for rehousing and made sure the new accommodation met his needs and was decorated in a way which was to his liking; some staff gave up their weekends to help decorate his new home. The move had given the service user independence, choice and control and had been a catalyst for change to his whole life.



Highly commended

Beech House, The Partnership in Care

 



Highly commended

St Elizabeth’s Care Agency




FOOD AND CATERING

This award has been kindly sponsored by

Thomas Ridley Food Service

Overarching principle – An approach to nutrition and hydration that is thoughtful, innovative and achieves positive outcomes for all. Entrants demonstrate they provide food in a way that is interesting, and they respond well to the needs, likes and dislikes of their customers. They have imaginative approaches to encouraging good nutrition and hydration.

WINNER

Leading Lives Compass Café, Lowestoft

This is a day service for adults with learning disabilities in Lowestoft. It is an innovative concept that supports people with learning disabilities to not only learn about nutrition and healthy eating but also provides a healthy eating venue for locals. The café provides catering services for the community centre and library. Service users are all trained to be baristas and work, on rotation, in the kitchen and front of house serving the public.



Highly commended

Risby Park Nursing Home, The Partnership in Care



Highly commended

Montrose House, Suffolk Mind



End of Life CARE

Overarching principle – A positive approach to end of life planning that recognises the wishes of the individual.

WINNER

Seckford Foundation

A non-profit organisation which supports the education and care of the young and elderly. Judges said it demonstrated a holistic approach to end of life care which recognised the difference between planning and the final days of life. Staff were all passionate about delivering end of life care.



Highly commended

Stow Healthcare, Stowlangtoft Hall



Highly commended

Primary Homecare, Cardinal Healthcare Group.



INSPIRING LEADERS AND MANAGERS

Overarching principle – Leaders who are inspiring and motivational, demonstrating honesty and good communication skills so staff feel supported and empowered.

WINNER

Helen McNeil, Montrose House, Suffolk Mind

Helen was nominated by her team at this residential home for adults with mental health conditions and learning disabilities who said that she “has an incredibly calm, can-do manner”. They also said she “allows people to make decisions and has a no-blame culture”. The judges said that Helen has a clear commitment to supporting and developing her staff and ensuring they are truly involved in the overall strategy and decision-making at the home.



Highly commended

Cheryl Milldown, Primary Homecare, Cardinal Healthcare Group



Highly commended

Lorraine Clarke, ClarkeCare



Culture, Creativity and Activities

This award has been kindly sponsored by

Suffolk County Council.

Overarching principle - An organisation/service which has a positive and proven approach to using a range of activities creatively to achieve positive outcomes.

WINNER

Baylham Care Centre, Cardinal Healthcare Group

Person-centred planning is at the heart of this setting, utilising resident’s life stories as a starting point. One service user used to be a caretaker, so the home has created an area with lots of keys and locks he uses every night and morning. Another room-bound service user had been a chef, so the setting purchased a mini oven to set up in his room to teach others how to cook.



Highly commended

Lowestoft Leading Lives FABBA Group



Highly commended

Thornbank, Greensleeves Care



Excellent Training

This award has been kindly sponsored by

AGA Mobility Systems

Overarching principle - Training offered is underpinned by a good understanding and implementation of individual learning styles and varying outcomes. There is also evidence of good use of current practice and thinking.

WINNER

Home Instead Senior Care

This domiciliary care service shows a very person-centred approach to training and delivers it in a holistic way, considering people’s different learning styles. Training is clearly the bedrock of the service and is highly valued and runs throughout the company.



Highly commended

Christies Care



Highly commended

Leading Lives



Innovative Approaches to Services for Dementia

Overarching principle - Those living with dementia are supported to spend their daily lives in meaningful ways and there is a demonstration of an understanding of their individual needs, empathy and compassion. This can be a group setting such as a care home, or on an individual client basis such as domiciliary care delivery/ day service.

WINNER

Baylham Care Centre, Cardinal Healthcare Group

This nursing home for adults showed it works in a holistic way, with all staff understanding the needs of those with dementia and encouraged to innovate. There is a “happy hour” each day where all staff (including non-care staff caretakers, cooks etc) come into the dining room to eat with residents. The home has been designed with a community village feel and there is a dressing up area, a pub, a nursery and a work tool area.



Highly commended

Home Instead Senior Care



Highly commended

West Suffolk Foundation Trust



Student Placement / Apprenticeship

Overarching principle - The placement is one which provides real opportunities for the development of students and the outcomes of the service, as well as the individual.

WINNER

Baylham Care Centre, Cardinal Healthcare Group

The judges said this nursing home for adults works in a multi-disciplinary way, and the diversity of placements offered an amazing opportunity to students to learn both holistically and with their peers. There was a great emphasis on encouraging students to self-research, focusing on students’ own research to improve clients’ lives.



Highly commended

Life Resolutions



Highly commended

Leading Lives



Care Service of the Year

This award has been kindly sponsored by

Suffolk County Council

Overarching principle - The service has delivered care and support over and above what would usually be expected, and has made positive contribution in supporting service users’ lives.

WINNER

Montrose House, Suffolk Mind

This residential home for adults with mental health conditions and learning disabilities showed an emphasis on values and showed a very solid, well-run and person-centred approach to the delivery of care to clients. The service has a commitment to continuous improvement which regularly seeks clients’ views. The home has created a family feel for the residents and has a warm and friendly person-centred culture where residents are supported to achieve personal goals through the positive management of risk.



Highly commended

ClarkeCare



Highly commended

Leading Lives



Special Recognition Award

This award has been kindly sponsored by

The Suffolk Brokerage and the Suffolk Association of Independent Care Providers

Overarching principle - A service user / relative nominated award. This category is designed to provide an opportunity for the recognition of an individual or organisation that has made a significant contribution to the sector or a team, or to one person, that has not been recognised elsewhere. Entrants to this award have been nominated by others, such as clients or families.

WINNER

Alexandra Keenan from Consensus Support

Alexandra was nominated by the mother of client for whom Alexandra is key worker. She said that Alexandra fully understands her son’s physical limitations and designs, and constructs daily activities that she supports him to take part in. She went on to say: “The level of care Alexandra provides matches the level provided by my husband and I”. This is a supported living service for people with learning disabilities and complex needs.



Highly commended

Gatehouse Dementia Hub 



Highly commended

Karen Cloke from Mears Care



Highly commended

Melvin Smith from Chilton Court, Stowcare



© Suffolk Brokerage and SAICP | Terms and Conditions