A culture that promotes innovative and creative ways of incorporating dignity and respect into all aspects of people’s lives.
The home encourages residents to express their individuality and has supported the redecoration of bedrooms to reflect individual taste, likes and dislikes. One care worker joined the staff because he was so pleased with how the nursing home cared for his own mother for seven years. Orwell Nursing Home >
Residents said staff were caring and supportive. The home promotes individual choice and has lots of spaces where people can spend time with family and friends and take part in activities which promote social inclusion. Brandon Park Nursing Home >
An approach to nutrition and hydration that is thoughtful, innovative and achieves positive outcomes.
Food is sourced locally, some of which is grown in the grounds of the home. There is also a monthly cookery club where residents take over the kitchen. Broadlands Residential Home >
The company’s head chef works with residents to put together menus that people enjoy, and that change with the season. Prince of Wales House >
A nutrition specialist on the staff ensures the importance of achieving good nutrition is fundamental to the care it provides. Stowlangtoft Hall >
A positive approach to end of life planning that recognises the wishes of the individual
The home gives end of life care for the residents, their loved ones and the team caring for them. Holmwood Care Ltd >
The home works with residents and their families to ensure end of life wishes are carried out. Stowlangtoft Hall >
Staff were nominated by a relative for the outstanding care of a resident at the end of life. National Autistic Society >
A leader who is inspiring and motivational, demonstrating honesty and good communication skills so staff feel supported and empowered.
Described as a “going above and beyond” her duty, staff have praised Katy for her leadership and making great improvements. She includes all staff when making decisions, and encourages staff to progress in their roles. Mildenhall Lodge >
Staff had only positive things to say about the Lorraine and her company. There is a good balance between work and home. The atmosphere is positive and Lorraine and her managers lead by example. ClarkeCare >
Helen is described by her team as an inspiration. They say she has created a happy team that feels valued. Staff see her as approachable, committed and keeping promises. Suffolk Mind >
A placement which provides real opportunities for the development of students and the outcomes of the service as a whole, as well as the individual.
The company has a long history of supporting social work students with work placements. The students are encouraged to work closely with service users, giving them real life social work experience. Life Resolutions >
This home care agency has an established student placement scheme, working with a local sixth form college, that has encouraged students to take up careers in the sector. St Elizabeth Care Agency >
This care home invests in and supports the future workforce, including social work student placements. Success is highlighted by a recent successful placement where the student has now become part of the staff team. The Partnership in Care >
An organisation/service which has a positive and proven approach to using a range of activities creatively to achieve positive outcomes.
The team has invested considerable effort to ensure activities build on the interests of customers to build social skills and confidence levels. The main focus is a conservation project, and activities have included wildlife walks and the creation of a wildlife garden - including a bug hotel and a bird hide. Leading Lives >
There is excellent use of residents’ artwork. The team use every opportunity and lots of imagination to ensure their residents have a full and stimulating life experience.
The care homes in the group are run like homes, rather than hotels, and animals are even allowed to stay – there is a farm at one of the care homes, aviaries, allotments and orchards at others. Interesting indoor environments created include a man cave and beach room. The Partnership in Care >
Training of a high standard and provided in innovative ways.
The organisation has made a cultural change to a new way of training, including the appointment of 10 coaches to deliver positive behaviour training. Leading Lives >
In this organisation, training is integrated and there is a culture of staff being encouraged to take up specialisms which they then feed through to the rest of the team. Merryfields >
A wide ranging training programme is provided which is designed to ensure all clients’ needs can be met effectively. In addition there is a culture of life-long learning and personal development. Christies Care >
Training underpinned by a good understanding and implementation of individual learning styles.
There is an individual approach to training and learning; staff are encouraged to take the initiative to research and assess their own learning requirement/needs. ClarkeCare >
This organisation has developed an innovative dementia training programme which has enthused staff and encouraged them think differently. Stowcare >
An environment in which those who are living with dementia demonstrates an understanding of their needs, and empathy and compassion.
The home employs a wide range of therapists. The home is designed to minimise stress and distress; bedrooms are built around a square. There is re-creation of old-fashioned shops and a replica of a train station. Cardinal Healthcare Group >
The owner of this domiciliary care agency decided to make her home town fully dementia-friendly and she set up a local Dementia Action Alliance. The company organises awareness events for families and is also working with local schools to improve knowledge and raise awareness of dementia. Cambridge Care Company >
Staff are encouraged not to be task-orientated and to focus on the person as a whole. The home has dementia friendly spaces such as coloured doors and signs and sensory areas, reminiscent corners such as an old-fashioned sweet shop. The Partnership in Care >
To recognise a team that has worked well together and achieved significant and positive outcomes for those they work with.
There is a culture of everyone helping one another. And the team take great pride in their work. Regular staff meetings concentrate on the positives and not moans and groans. There are many volunteers in the home, including relatives of people who no longer live there. The Partnership in Care >
The team’s goal was to achieve an Outstanding rating from the Care Quality Commission, and this was achieved last year. Although the team works, at times, in isolation they are a close-knit team. ClarkeCare >
The team is described as excellent and motivational and lead by example, whether practically through care activities or in attitudes and by behaviours. This home has recently received an Outstanding Rating by CQC. The Seckford Foundation >
An individual or organisation that has made a significant contribution to the sector.
Sally has been described as a “much needed breath of fresh air – full of enthusiasm, sparkle and fun”. She has inspired her team. Leading Lives >
David helped a service user plan a trip of a lifetime to attend a relative’s wedding. National Autistic Society >
Gill has led initiatives such as giving free public talks and a gift-giving initiative for older people at Christmas. Home Instead Senior Care >